Terms and Conditions
RETURNS:
Our artwork is of the highest quality and we are certain that you will be pleased with your original painting. If however for some reason you are not fully satisfied and wish to return the painting, it is important that you read our returns policy carefully .
Alhamdulillah we offer a 14 day money back guarentee with all artwork except commissions and personalised art. Please notify us via e-mail with 7 days (including weekends) . The paintings must then be returned to us within 14 days from purchase. We will charge for cost of initial postage and packaging should we accept the goods back. Returns cannot be accepted without prior authorisation by us, so it is important that you receive an e-mail from us to authorise your return. Goods must be returned to us ‘As sold’ in original packaging. This means that the painting and the packaging must not be damaged, as the packaging is vital in protecting the artwork during delivery.
There is however no automatic right to return unwanted items. We will not accept artwork back that has been commissioned or personalised, as you can appreciate these will be very difficult to sell on.
CLAIMS:
Any damaged goods, wrong items or shortages must be notified to us via e-mail within 5 days of receipt and non-delivery of a painting within 7 working days of the invoice date.
LIABILITY:
Although every effort will be made by us to sent your painting in a perfectly packaged condition; we cannot be held responsible for lost, damaged, late or non-delivery of an order due to circumstances outside our control. Packages may be late due to a postal strike, bank holiday, or during the new year period, Please ensure that you give us plenty of time so that we can complete and deliver your artwork.
IMAGE QUALITY:
Please note that the camera is unable to capture the true beauty of the original artwork. Our artwork has more depth, texture and vibrancy in comparison to the ‘flat’ image shown on our website. Whilst every effort is made to ensure that the images on the website match the paintings, sometimes this is not possible due to lighting, varnish on the painting or individual computer setting. Many of our paintings use metallic and textured paint, this unfortunately cannot be captured on camera,. In this case we will state the use of metallic or textured paint on the required painting description.
Copyright laws apply. Under no circumstances can our artwork be reproduced in any other format other than that created by the artist. These copyright laws apply even after the purchase of our original artwork, the artist holds complete rights over the paintings, and may choose to reproduce or create prints of her original work.
Last updated November 2009
